About

A Medical Centre For Ringwood East , Ringwood , Heathmont, And Croydon

Medical Centre Ringwood East

East Ringwood Clinic is situated between Ringwood and Heathmont, Croydon, and is proximal to both.  Established in 1952 by Dr John McCubbin and Dr William Prout, the medical centre started humbly as a two doctor practice behind a florist’s shop, but has now provided professional, ethical, and comprehensive health care for over 60 years.

In 2012 East Ringwood Clinic was awarded a merit based Primary Care Infrastructure Grant by the Department of Health and Aging.  This assisted with a major upgrade to the facility in 2014.  Today, East Ringwood Clinic is able to offer a comfortable, modern, environment for all your family healthcare needs.

 

Patient Information

Organisation

East Ringwood Clinic is an Associateship of Independent Health Practitioners.

Accidents & Emergencies

East Ringwood Clinic is equipped to treat urgent but not life-threatening medical problems.  If you have potentially life-threatening symptoms then please call ‘000’ for an ambulance or go directly to your local Emergency Department.  For urgent but not life-threatening medical problems, contact the clinic for assistance.  Please advise the reception staff of the urgency of the appointment.

Appointments

Consultations are by appointment with the Health Practitioner of your choice.  Appointments can be made by telephone or online via the clinic website.  A standard medical appointment is for (up to) 15 minutes.  If you have complex multiple issues to discuss, please request a longer appointment to allow adequate time.

After hours care and Locum Service

A 24 hour locum service may be contacted via the clinic phone number for urgent care outside normal clinic hours. Alternatively contact Melbourne Medical Deputising Service directly:  9429 5677.  Please dial '000' for emergency care.

Interpreter Services

Interpreter services are available on request.

Fees

Please refer to the Fees section of the clinic website (Book A Doctor / Book Allied Health) for the most common services, or enquire within the clinic.  Payment is required at the time of consultation / service.  Credit card, Eftpos, and instant Medicare rebate facilities are available. 

Cancellations

Health Practitioners reserve the right to charge a fee for non-attendance or late cancelation.  Late cancelation is defined as providing less than 4 business hours’ notice for Medical Services, and less than 24hrs notice for Allied Health services.

Results

Our doctors can advise you how long investigations take to process.  Please attend in person if asked to do so.  Otherwise please ring for results and you will be advised of any further action.  Please do not assume that your results are normal without contacting the clinic.

Home Visits

Home visits are available to regular and established patients of the clinic, who live in close proximity and cannot attend due to medical reasons.  Doctors will approve requests on a case by case basis.  Home visits can also be provided by the After Hours locum service.

Recalls

East Ringwood Clinic uses a recall system to assist in follow up of medical issues.  We recommend a use of a recall system for reminders of pap smears, Breast Screen, and other important issues as indicated by each individual’s health needs. If you do not wish to be on the recall register please speak with our practice manager.

e-Health

Patients who wish to register for a personally controlled electronic health (eHealth) record can do so by registering on line or completing a registration form at the clinic.  To register online use:  www.ehealth.gov.au

Privacy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Feedback and Complaints

It is our policy to strive for your best possible care.  We appreciate all feedback (both positive and negative) in assisting with ongoing improvements.  Where issues to arise, we endeavour do resolve them.  Where issues are not resolved to a patient’s satisfaction, patients may discuss the complaint with the Victorian Health Services Commissioner (Tel : 8601 5200)